We aim to dispatch your order within 1 to 2 business days of receiving it. Delivery times quoted are subject to product availability. We will advise you if an order is to be delayed. Please let us know if you require your purchase urgently and we will work with you try to ensure this happens.
Delivery charges are automatically calculated at Checkout. Some purchases may attract free shipping. "Free shipping" don't apply to returned items. We deduct the original shipping amount when you return items from a "Free shipping" order.
If you require any additional shipping terms, please e-mail us at email@example.com to calculate the additional shipping costs.
You will receive an email confirmation once your order has been received, and again when it has been dispatched. Please ensure you give us a valid and frequently accessed email address. If you do not receive an email reply within 24 hours, please ensure you have checked your junk mail folder and/or log in to your Pregoli Account to confirm your order status on line. Please e-mail us at firstname.lastname@example.org if you are unable to retrieve your order confirmation.
To protect our customers from fraudulent credit card use, all orders are subject to security screening and if any regularities are found, the order may not be processed.
Deliveries outside New Zealand are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from us. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.
Please note that many countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery. We are unable to offer you any assistance in this regard. It advisable to keep your total basket value below the customs duty threshold of the destination country. Please check thresholds and duties for the international delivery address before placing an order. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.